At Relivva, we understand that reliable and transparent shipping is an essential part of your experience. Below you’ll find everything you need to know about how we process, ship, and deliver your order.

PROCESSING TIME

Orders are typically processed within 1–2 business days after purchase, excluding weekends and public holidays.

During high-volume periods, promotions, or product launches, processing times may be slightly extended. We appreciate your patience during these times.

Once your order has been processed, you’ll receive a confirmation email with tracking information.

SHIPPING DESTINATIONS

We currently ship to the following markets:

• United States
  
• United Kingdom
  
• Canada
  
• Australia
  
• New Zealand
  
• Germany
  

We plan to expand to additional countries in the future.

SHIPPING METHODS

We offer standard and express shipping options, depending on your location and the items in your order.

Shipping availability and delivery speed may vary by destination and carrier.

SHIPPING RATES

Shipping rates are calculated at checkout based on:

• Destination
  
• Package weight and dimensions
  
• Selected shipping method
  

All applicable shipping costs will be clearly displayed before you complete your purchase.

DELIVERY TIMES

Estimated delivery times depend on your location and selected shipping method.

Please note:

• Delivery times are estimates, not guarantees
  
• Delays may occur due to customs clearance, weather conditions, carrier issues, or peak seasons
  
• Relivva is not responsible for delays caused by circumstances beyond our control
  

CUSTOMS, DUTIES & TAXES

International orders may be subject to import duties, VAT, customs fees, or clearance charges imposed by local authorities.

These charges:

• Are determined by your country’s customs agency
  
• Are the customer’s responsibility
  
• Are not included in the product price or shipping cost unless explicitly stated
  

Refusal to pay required customs charges may result in your order being returned or disposed of without a refund. Relivva does not reimburse customs or import fees.

CHANGE OF SHIPPING ADDRESS

If you need to update your shipping address, contact us as soon as possible at:

📧 support@relivva.com

We’ll do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

ORDER CANCELLATIONS

Orders are prepared quickly to ensure fast delivery.

You may request a cancellation within 2 hours of placing your order by contacting us at support@relivva.com with your order number.

Once an order has entered processing or shipping, cancellations may no longer be possible.

LOST OR DELAYED SHIPMENTS

If your tracking shows no movement for an extended period or your order appears lost, please contact us and we’ll assist you in investigating with the carrier.

CONTACT US

For shipping-related questions, contact:

📧 support@relivva.com