INTRODUCTION

Relivva (“Relivva,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).

This Policy explains how we collect, use, disclose, and protect information when you visit or use our website, place an order, sign up for marketing, contact customer support, or otherwise interact with us (collectively, the “Services”). This Policy does not apply to third-party websites, apps, or services that have their own privacy policies.

By using our Services, you agree to the practices described in this Policy.


INFORMATION WE COLLECT

We collect information in three main ways: (1) information you provide, (2) information collected automatically, and (3) information from service providers.

1) Information you provide to us

Depending on how you interact with Relivva, you may provide:
• Contact details: name, email, phone number
• Order details: shipping address, billing address, items purchased, returns/exchanges
• Account details (if you create one): login credentials and preferences
• Customer support messages: emails, chat messages, and other communications

Payment information: Payments are processed by third-party payment processors. We do not store your full card number or security code.

2) Information collected automatically

When you use our Services, we may automatically collect:
• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, clicks, referring/exit pages
• Approximate location: based on IP address (not precise GPS unless you explicitly grant permission through your device settings)

3) Information from service providers

We may receive information from vendors that help us operate our business, such as:
• Shopify (store platform)
• Payment processors (payment confirmation and fraud checks)
• Shipping and fulfillment partners (delivery and tracking updates)
• Analytics and advertising partners (performance and attribution)


HOW WE USE YOUR INFORMATION

We use your information to:
• Process and fulfill orders (payment confirmation, shipping, delivery, returns)
• Provide customer support and respond to your requests
• Communicate with you about order updates and service notices
• Improve our Services (site performance, checkout experience, product feedback)
• Prevent fraud and protect our business (security, abuse prevention, suspicious activity checks)
• Marketing (where permitted): send promotions, product updates, and cart reminders (you can opt out anytime)

We may also aggregate or de-identify information so it cannot reasonably identify you. We can use that data for analytics, reporting, and business improvement.


COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies (pixels, tags, and analytics tools) to:
• run essential website features (cart, checkout, site preferences)
• understand site usage and improve performance
• measure advertising effectiveness and personalize ads where permitted

You can control cookies through your browser settings. Blocking cookies may affect site functionality.


SHARING YOUR INFORMATION

We do not sell your personal information in the “we sell your data” sense. We may share your information only as needed to operate our Services, including with:
• Service providers (Shopify, payment processors, shipping carriers, customer support tools, analytics tools, email/SMS providers)
• Advertising and analytics partners (to measure and improve ads, subject to your settings and applicable law)
• Legal and safety reasons if required to comply with law, enforce our policies, or protect rights and safety
• Business transfers if Relivva is involved in a merger, acquisition, bankruptcy, or sale of assets (your information may be transferred as part of that transaction)

These vendors are authorized to use personal information only to perform services for us and are expected to protect it.


MARKETING PREFERENCES (OPT-OUT)

You can opt out of marketing emails anytime by using the unsubscribe link in our emails.

To opt out of marketing messages or request help, contact: support@relivva.com

Even if you opt out of marketing, we may still send transactional messages (order confirmations, shipping updates, refunds, account/security notices).


CHILDREN’S PRIVACY

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us personal information, contact support@relivva.com and we will take appropriate steps.


DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account or information has been compromised, contact support@relivva.com immediately.


DATA RETENTION

We keep personal information only as long as needed to:
• fulfill orders and provide Services
• comply with legal, tax, accounting, and fraud-prevention requirements
• resolve disputes and enforce policies


YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access, correction, or deletion of your personal information, or to object/restrict certain processing.

To make a request, email: support@relivva.com with the subject line “Privacy Request”.

We may need to verify your identity before completing your request.


THIRD-PARTY LINKS

Our Services may include links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.


UPDATES TO THIS POLICY

We may update this Policy from time to time. We will post changes on this page and update the “Last Updated” date. Your continued use of our Services after changes means you accept the updated Policy.

Last Updated: January 2025


CONTACT US

For questions about this Privacy Policy or our privacy practices, contact: support@relivva.com


ACCESSIBILITY

If you need this Policy in an alternative format, contact support@relivva.com and we will help.